Investigations & Confidentiality Policy

Delivering our security services sometimes requires us to look into an incident — for example, a break-in, theft, alarm activation, or breach of site procedure — at a client's premises. This policy explains how we handle confidentiality during that kind of incident-related inquiry. It does not describe a standalone private-investigation service; it applies to inquiries arising directly from the security services we provide.

Information gathered in the course of an incident inquiry — including witness accounts, footage, and findings — is treated as confidential. Access is limited to personnel directly involved in the response or inquiry, the client, and, where necessary, our management and legal or insurance advisers.

Where footage, logs, or written statements are gathered in connection with an incident, we handle them carefully to preserve their integrity — including noting when and by whom they were collected — so that they remain reliable if needed for a client's internal process, an insurance claim, or a law enforcement referral.

We disclose information gathered during an inquiry only to the client concerned, to law enforcement or regulators where legally required, or where necessary to protect life, property, or our legal rights. We do not disclose incident information to unrelated third parties.

Officers and supervisors involved in an incident inquiry are required to record and report findings accurately and honestly, and to maintain confidentiality about the matter outside the reporting channels described in this policy. See also our Code of Ethics and Whistleblower Policy.

Questions about this policy can be directed to info@masterfound.co.ke or 0733 55 44 89.