Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the masterfound.co.ke website (the “Website”), operated by Masterfound Security Group. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

In these Terms: “Masterfound”, “we”, “us”, and “our” refer to Masterfound Security Group (registered as Masterfound Investment Limited); “Website” means masterfound.co.ke and its subpages; “Services” means the manned guarding, K9, alarm response, CCTV/AI surveillance, cash-in-transit, consultancy, and related security services we offer; “Client” means any person or organisation that has entered into a separate signed service agreement with us; and “Content” means all text, graphics, logos, images, and other material appearing on the Website.

The Website is intended for individuals and organisations seeking information about, or wishing to enquire about, our security services. By submitting an enquiry or quote request, you confirm that you are legally capable of entering into the arrangement you are enquiring about, and, where submitting on behalf of an organisation, that you are authorised to do so.

Information on this Website about our security services — including descriptions, coverage areas, and any illustrative figures — is provided for general guidance only and does not constitute a binding offer. The actual scope, service levels, pricing, and delivery of any engagement are governed exclusively by a separate, signed service agreement between you and Masterfound Security Group. Where this Website and a signed service agreement conflict, the signed agreement prevails. See our Service Level Framework for how service commitments are typically structured.

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. Full rules on acceptable use — including prohibited conduct such as unauthorised access attempts, scraping, and misuse of our contact channels — are set out in our Acceptable Use Policy, which forms part of these Terms.

Submitting an enquiry, quote request, or contact form through this Website is an expression of interest only and does not create a contract, reservation of services, or obligation on either party. Any resulting engagement is only formed once both parties sign a separate service agreement setting out agreed terms.

All Content on this Website is the property of Masterfound Security Group or its licensors, and is protected by applicable intellectual property laws, unless otherwise stated. You may view and print pages of the Website for your own personal, non-commercial reference. You may not reproduce, republish, distribute, or create derivative works from any Content for commercial purposes without our prior written permission. Our name, logo, and branding may not be used without consent.

This Website may link to third-party websites, such as our social media pages, or embed third-party services, such as maps or our form-delivery provider. We do not control, and are not responsible for, the content, privacy practices, or availability of third-party sites and services. Use of any third-party site or service is at your own discretion and subject to that third party's own terms.

This Website and its Content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to accuracy, completeness, or fitness for a particular purpose. We take reasonable care to keep Website information current but do not guarantee it is error-free or up to date at all times.

To the fullest extent permitted by Kenyan law, Masterfound Security Group is not liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your access to, use of, or inability to use this Website, or reliance on any information presented on it. Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability arising under a signed service agreement, which is governed by that agreement's own terms.

You agree to indemnify and hold Masterfound Security Group harmless from any claim, liability, loss, or expense, including reasonable legal fees, arising from your misuse of the Website or breach of these Terms.

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising from your use of this Website that cannot be resolved amicably through direct discussion shall be subject to the exclusive jurisdiction of the courts of Kenya.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it enforceable.

These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Masterfound Security Group regarding use of this Website. We may revise these Terms from time to time; continued use of the Website after changes take effect constitutes acceptance of the revised Terms. Material changes will be reflected in the “Last updated” date at the top of this page.

Questions about these Terms can be directed to info@masterfound.co.ke or 0733 55 44 89.